How did physically acting out help to explore ideas?
Physically acting can let our brain become active. We will get a lot of different good ideas after that.
Did you refine your ideas and solutions to the problem through body storming? In what way?
Yes. By body storming, we can understand our ideas deeply by real motion. For example, one of my teammate found out noise is a big problem by this method.
What was difficult or challenging about body storming?
Body storming will have a problem if one can not present it in an appropriate way. People should present it as real as possible.
Does body storming lend itself to certain types of problems?
Yes. some kinds of problems can be solved easily by this method. Some times we need to use body storming to show the problem in a real way.
1. How did taking the position of an Extreme User influence your thinking in relation to the design challenge? Was it different to how you usually generate ideas and empathy?
We think our idea very different and extreme by this way and, in the same time, it can improve our ability to understand other people. It is an useful way to let us have good ideas.
2. Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members?
Yes, they helped us a lot. Everyone in the group generated a large number of ideas by storyboard and cards, they can help us to use our imaginations as well as understanding users deeply
How did this exercise help you build empathy with prospective users?
Through this exercise, I have understood a lot about how to read a interview transcript correctly. You need to highlight what users want and desire and to classify them by different categories, the empathy will be built during the processing of reading and classifing .
How did this clustering of information help you understand user needs?
Clustering information can help us figure out the different kinds of desires of the prospective users. It can let us to understand deeply of their thoughts. But I think using post-its to show the results is not a effective way because of using too much time on writing and clustering without the assistance of computers.
What was difficult or challenging with the technique? How would you do it better next time?
Because the members in our group were all international students, so reading was a challenging for us. It was also difficult for us to classify information into different categories because many post-its are hard to classify into any group. Next time, I will use a more effective way to process data.
1. Describe your experience of creating a single persona from different users’ perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona? Or would it have made more sense to create a second different persona?
There were 4 international students in my group. The majority of our group decided to choose the opal card in public transportation as the topic.
After that, we asked each other several questions and answered them. The frequency of using opal card is different between us. Some use it everyday because they live far away from the campus, others rarely use it as they walk to school everyday. However, our experience of having a good or bad feeling when we use them are similar. It is easier for us to create a single persona, but when we tried to create a second one, it was difficult for us.
2. Do you think your final persona was successful in generating empathy with users? What would you change to make it better?
Yes, I think the persona we created was successful in generating empathy. But to make it better, we need to enlarge the sample and interview more people. We also need to ask more questions to know more details about different people.