1/ What kinds of information and insights did it give you about the usability of the prototype?
As a user my task was to go to Sydney Opera house website and buy two tickets to “the magic flute”. This was my first experience with the Sydney Opera house website and it was very easy to use, when the keyword of the magic flute was typed on the search bar section the exact record of the intended “the magic flute” came up with some general informations.
As an observer there were two tasks to complete, one records video of user’s interactions between the computer and user’s expressions, another task is to record informations of user’s verbal expressions as user talks about their experiences. This tasks clearly provides an direct feedback of user’s usability while using the prototype, and is useful for creating better prototype after the task is completed and getting questionnaires also helps to find out how user felt during the interaction of prototype.
2/ What aspects of the technique worked well or were frustrating?
As a user’s point of view think aloud was quite embarrassing experience as we had to talk what we were doing and thinking about the prototype, I was quite frustrated that having to talk about every step that I’m about to go on and tasks that I performed.
Taking video clips were helpful as a notetaker concentrating to dictate important informations of user’s think-aloud performances it was difficult to look at user’s facial expression at the same time. However, some of the video we took it was impossible to see user’s face as the angle of camera was not pointed towards the user.