How did physically acting out help to explore Ideas? I think it helped me to understand the issue and potential solution in a vivid way. It's like once there is an idea, we would do sketch first, then 3d modelling or visual effects to make it looks real. After this a prototype would be made to have a real feel about the product. For me physically acting is like the prototype, it helps me to find the problem I would not see in the sketches. Did you refine your ideas and solutions to the problem through Body storming? In what way? I think we did, we chose the topic "improving doctor's waiting room." Before we doing body storming, we had an "issues map", which is full of the problems we experienced based on our daily life. While doing the body storming, for us it's more like to act those issues we discovered before. However, it helped us to notice some of the problems we found were connected or they were the cause for the other problems. Which helped to us generate a priority list and find the right solution for them. What was difficult or challenging about body storming? I think one of the difficulties is to pretend we were not acting and to think like a patient in our case. Does body storming lend itself to certain types of problems? I think body storming is a good way to discover the users' needs and issues. It is also a new perspective to double check the design solutions. However, I think unreal or exaggerate acting can lead the observation goes to wrong direction. And sometime, we can't fit in the real user's perceptive and maybe we think them wrong. All those can leads to generate incorrect design solutions.
1. How did taking the position of an Extreme User influence your thinking in relation to the design challenge? Was it different to how you usually generate ideas and empathy? I think extreme user is very useful for testing the boundaries of the design solution. I felt using extreme user somehow like debugging a system. Also it can be considered as find the edge or the limit of the idea. For me, it's a little different. I usually would have a broad idea then adding logic into it for general. After that would be personas and extreme users to see if the idea I had would solve the problem, and if there is any shortage in the concept that can cause chaos. Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members? I think provocation cards is a good way to force myself to be creative and help me to find out some ideas that I was not planning to have. Also, it works well for a group brain storm, it can be ice-breaks when everyone run out of ideas. I think stories and storyboards are most general methods I use for my design process. They allow me to imagine my idea in a real world scenario and test it whether it will work. Moreover, it's visually readable and easily allow other people to understand my concept when in a group discussion.
How did this exercise help you build empathy with prospective users? I think by going thing through detailed questionaries, it allow me to have a proper idea about the users' story. Such as, the characters of the users, their preferences, hobies,etc. And those details helped me to understand why they made those choices and the reasons that caused their issues. By understanding and comparing those common issues, it allows us to find a general solutions for the problem. How did the clustering of information help you to understand user needs? I think it's an organised way to understand all the data and analysing them in a efficient way. For example, by grouping them together, we can see what is the most common problem. While once more then 6 notes under on title, we would know there is something deep under it. So it helped us not to forget the details. Moreover, by grouping them together with key words/sentence, it created a clear and readable data table that fasted the work flow and understanding of the current user needs. What was difficult or challenging with the technique? How would you do it better next time? For me, one of the challenges would be summarise those problems I found from the interviews to key notes. I felt sometime several words would not explain one single situation while using a long sentence probably would miss the point. Another difficult would be group those key notes in one proper category. It happened several times that we have to cut down the numbers of the notes in one category and create a new one under it with a proper name. I think next time I would ask the same question from different perspective that I can get a 360 insight view about the user's point.
1. Describe your experience of creating a single persona from different users’ perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona? Or would it have made more sense to create a second different persona? We selected using public transport. The experience was interesting. Each of us had different opinions about public transport, which helped us generate various issues, characters,etc. I think, if these four participates from different background, it's enough to create a coherent persona. In my opinion form a second different persona did make sense. Because, in the real world, there would not be only one type of target user. The second different persona would cover wider. 2.Do you think your final persona was successful in generating empathy with users? What would you change to make it better? I think our final persona was successful, but it still just one of perspective, for it's a wide topic. Instead of changing to make it better, I would create a second one to cover some other aspects. As some of the information we gathered were contradicted, which means there were other possibilities in this scenario.
1) How did working through different materials help you to explore and express potential solutions to a design problem? Working with different materials allows me to try different concepts. Each of them has their own strength and weakness. It somehow forced me to change my original idea that the design can work with the material properly. However, if the design sketch working with the material strength,it would build smart design. 2. What kinds of information and inspiration did the different materials give you? Did you have a favourite material? Personally, in these three material, I think pipe cleaner worked the best for my design idea. Because the flexible of pipe cleaner, it allowed me to create abstract design style. Cardboard is a really good prototype material, but it's not easy to build a abstract chair with one piece. Toothpick would be the last choice for my design, but it would be very useful for other ideas. What did you change along the way? What did you learn from your prototypes? I tried to use those three materials building the same chair, which helped me to find out the advantage part of each material, and which part of the chair needs to be changed to suit the material. I think it's important to pick the right material to build the prototype, because the material may affect how the design feels like, such as the texture, flexibility,etc. How well did you address your user needs in the various design models you created? From the story, I defined my main aim for this chair is comfortable and relax. So I mainly focused on how can the chair make the user's spine feel comfortable. For the look, it would be more simple and minimalism style to make it not that boring looking.