Q1. Physically act out firstly is a funny activity. Me and my teammates had a lot of fun during this activity and in this pleasant conditional it is easy for members collaborating well. While we acting as the user, we could come up with some ideas that may not be found by just brainstorming.
Q2. We were simulating the situation in the doctors waiting room, and as we body storming we found that the seats in the waiting area may not suit for every patient such as someone who are really sick and they want to lie down to have a little bit comfort. So we decide to refine the waiting chair to an extendable one, so that if its needed, the patients can extent the chair to a bed to have a rest.
Q3. The good about body storming is you could have lots of fun while you acting. However, if there is too much fun and exaggerate acting, the whole group could lose their focus on the real topic and start to make more fun and that is actually not necessary.
Q4. Yes. For the certain types of problem. But as for some situation that hard to act out, it may not.
Q1. Usually when you design, your target user group is those majorities, but there are always someone who have extreme or special needs that the majority doesn’t. So when you design something for them, you need really take their unusual and exaggerate view into account. This may seems unrealistic in a normal point of view, however, some more creative ideas may come up.
Q2. Storyboards for me is the most efficient and useful one to help me expressing my ideas and cooperating with my teammates. It is an easy way to explain your idea or understand others’ idea. The Story one I think is a alternative form of storyboard. It is a form with more details in text and without visual assistance like sketches. This method is helpful as well but not that efficient like storyboard. As for the provocation cards one, I’m not sure if this could help to organize our ideas. Most of the words on the card are useless for our topic and we found that although we picked up some words from that, we have no idea how it could help with our work. So personally speaking, storyboard is the best way to work through ideas and collaborate with group.
a. Reflective Listening
For this exercise, you have a chance to be both speaker and listener. While I was speaking, I found that if the listener could give you appropriate feedback like some agreements or simple questions that makes you feel they are interested in what you are talking, that would be a encouragement to the speakers to speak out something more, at least when i was talking, at first I didn’t know where to start, and then after the listener showed some interested by his reflection, I just had more and more ideas came up to talk about. As for being a listener, eye contact is extremely important, not to say staring at the speaker for the whole time, you could have some time to take notes or else, but at least most of time while he is speaking you need to keep a good eye contact to show your respect and interest. Even in daily life, I remember when i was talking to someone and he didn’t even look at you, that made me feel uncomfortable and disrespected. So this exercise definitely gives me some ideas about the communication techniques with users.
b. Defamiliarisation of Everyday Reality
This exercise made me think about how would you feel when you go to somewhere that not familiar. I think I can feel the curiosity and maybe some anxious through the his or her eyes (camera). That makes sense, cause when you go to somewhere you don’t know well which may push you out of your comfort zone, you may find a way to explore around to make it more comfort. Related to design, I think although it may not feel that safe when you are not familiar with something, you would probably have a chance to find something.
c. Empathic Modelling
We use cling wrap to sim an impaired vision. Same classroom and classmates as usual, but you can’t really recognize who is that in front you and the text in the screen. Imagine when you take a bus with this kind of reduced sight, you might trip at the stairs and when your bus is coming you might not even realize.
In this picture, the exit sign is prominent enough to show the way out even the sight is reduced. That makes me think how essential color express is while designing.
Q1. Our topic is about the supermarket, we got 4 different interview sheets, and 2 of them are pretty similar as we both at the same age group and same education background etc. Because two of our group are full time worker and full time students, their experience are a little bit different. So I think in our group there is not enough commonality to form a coherent persona, i think a typical persona should requires at least 3 in 4 people got the similarities.
Q2. From my perspective, the sample was too small, 4 is not enough to form a coherent persona. A large group of sample would make it better.
Q1. To make a affinity diagram, you need to collect the data first. So what kind of data do we need? For this exercise, it should be the statements of what users interest in, what they need, their frustrations, etc. By picking up those statements from the transcription, you know their point of view, and that’s what we need to consider while we designing our product or improving user experience.
Q2. Clustering information makes it easy to find the most common needs or issues.These information comes from different members, so that would make the whole affinity diagram more comprehensive cause there might be someone can see the things you can’t see.
Q3. While you putting these information together and trying to sort them out you may find that the notes from your group member are written in different ways, like someone may wrote some very long and completed sentence while others just wrote some short phrases. And because people see things from different angles, maybe you find it’s reluctant to put two notes in one category. So next time it would be better to standardize the way we note.