IDEA9106 Design Thinking

Design is a state of mind



Master of Interaction Design and Electronic Arts Student

Final Presentation’s Video

for Team Household Water Saving System (qilu7601, ydon0821,  fahu0641)


Research poster

qilu7601_A1 poster

Blog Reflection 4: Empathy and Defamiliarisation

1.Briefly reflect on the lessons learnt from each exercise

a.Reflective listening

Listening activity not only asks we to listen to interviees carefully to collect information we need and show our respect, but also to have the ability to note the points during talking and expand them into another point.

b.Defamiliarisation of everyday reality

It was just like my daily life without my glasses. We were asked to do this in a group of 2 so we could take care of each other. That really makes sense I could hardly see things wearing the plastic-covering glasses. So I noticed that glasses are great invention and we should  pay attention to safety even in everyday reality.

c.Experience modelling

Watching videos and imaging my our situation helps me to find out things I have never noticed. Since the only thing I do when I am taking a bus or underground is playing games by my smart phone, I never enjoy the views outside the window or observe other people. It also remained me the days I took underground to work as an intern.

2.Complement your reflections with photographs of the process


3.Include a scanned copy of your defamiliarisation forms(public transport)


Blog Reflection 3:Creating persona


1.Describe your experience of creating personas from different users’ perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona? Or did it make more sense to create a second different persona?

Our group chose the supermarket topic to do the interview. It was difficult to create a persona from the information which given by only four people. It really surprised me because we had much more differences than we thought, like the regular time to go to supermarket and the goals. I have to say even it came to the information gave by 3 girls in the group, there was not enough commonality. So it definitely  makes sense to create a second, third different persona-but only if we have more people to interview.

2.Do you think your final persona was successful in generating with users? What would you change to make it better?

I think our final persona is kind of on the behave of a typical kind of users. The persona represents female users who are living alone and busy with their work or study. To make it  better, I would like to talk to more interviees and divide them into different groups more strictly.



BLOG REFLECTION 02:Interpreting data

1.How did this exercise help you build empathy with prospective users?

By reading and summarising the needs and problems of users, I understood the user’s feeling. If I were in the specific situation just like the user, I would feel worried because of various inconveniences as well.So it helped me to come up with solutions and analyze needs of potential users.

2.How did the clustering of information help you to understand user needs?

The clustering of information brought the problems that are urgent and people care most to light directly.Besides, it also showed user needs in some fields that we may not notice.When we created clusters, we couldn’t decide the key themes several times. So in some cases, it may need different departments to work together to satisfy the needs.

3.What was difficult or challenging with the technique?How would you do it better next time?

The biggest difficulty for me was my slow reading speed. Actually, when time was up, I just read 5 pages of the interview.It may result in the incomplete information and I could fail to  understand prospective user needs. Another thing I noticed was that many notes I took was repeated and useless. To speed up in reading, I think there is no way to do besides read more and more and more. And note-taking also needs daily practice.




1.How is the sketchnoting technique different to the traditional note taking?

Doing sketchnoting  can do a great favor to clarify ideas cause we have specific images in our mind but not just abstract concepts. Meanwhile, it also help to expound ideas to other people quickly.


2.How does the visual approach facilitate communication of your ideas?Conversely, How  does it prevent it?

The visual approach such as sketch can give tangible form to all the steps of ideas. However, it may also limit our creativity since the form of ideas has been determined.


3.Personal challenges as a sketchnoter.

It is very clear from the picture below that my bad drawing skill is the biggest challenge.I spent more time on thinking how to draw things than drawing.



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