- What kinds of information and insights did it give you about the usability of the prototype?
Think aloud: For this evaluation I was asked to evaluate Officeworks website to buy the cheapest tablet available and order it to be collected at Officeworks Glebe store by setting Glebe as my store on the store. The Officeworks interface was a bit slow and the search button section was not user friendly. the user interface took me to Glebe store when I clicked on the Officeworks store locator but it didn’t change the interface to it’s homepage. The user interface was confusing as it doesn’t filter products by price and it showed unnecessary things under category.
User-Observation: The task for the user, was to find a paper at the library site. One insight that I have found was that my user had lots of frustrations when using the University of Sydney library website. Most of the time the user needed some assistance in finding the research paper. The user tried to follow the steps as given in the booklet but the user had a very difficult time to find which category architecture belongs to. I believe that subcategories should be provided so as to make the browsing experience easier for the user.
2. What aspect of the technique worked well or were frustrating?
Think aloud: Documenting the verbal behavior as well as the system usability scale for a particular task help[ed the elevator gain valuable insight.
User observation: The questionnaires and the evaluations technique provided clear-cut results for the task and gave detail information for evaluator’s use.