1.What kinds of information and insights did it give you about the usability of the prototype?
I was the test user for website 3 – Usyd Library. I was asked to find “Cultural Probes” by Gaver, Dunne and Pacenti within the database. It is easy to find the paper as I used the system before. But I found it easier and faster to just go straight to Google Scholar instead of login in to USYD library. I expected more from login to the site, but in the end it just send me back to Google Scholar.
From observing, I noticed the emotional expressions of the test user. This gives me insights of how user found in each given tasks, such as being frustrated and satisfied. I recorded and wrote notes about user behaviour to understand more about user needs and thinking pathway. Think aloud method gives more information of how users think when using the interface. These helped me to discover what user needs to improve the website and make it more user friendly.
2.What aspects of the technique worked well or were frustrating?
- give insight of user thinking pathway
- cheap as no equipment required, just need to take notes
- convincing and powerful evidence, as it is directly from users
- feel embarrassed to speak up whatever come to my mind as it is unnatural
- feel uneasy and uncomfortable as users might not use to it
- bias as the way user got prompted and clarified questions might change the way user behave
- good reference to user behaviour and thinking pathway
- help to note down insights that we might missed out
- useful for analysis purposes
It is better to use Canon or professional camera for recording, as it keeps the video in high quality. They normally come with at least 16GB, which is a lot of memory space. Their battery also last longer. However,they are heavy and take time to set up with tripod. We could use phone as recorder, which is convenience and easy to carry around. However, it has lower video quality and it might not have enough memory space if the interview took longer than expected. Phone battery drains much faster than a professional camera.