IDEA9106 Design Thinking

Design is a state of mind


Xiaohao Kong

Blog reflection 5-Xiaohao Kong (xkon9213)

1/How did taking the position of an Extreme User influence your thinking in relation to the design challenge?

In this exercise, I chose a character with romantic emotion. At first, I made a real user but the story seems boring… And Claudia suggested me that it has not to be realistic. So I try to think detail in drama and romantic way and I think about every circumstance about how to using pay phone romantically. After that, it seems better, my user was a single women, an Opera singer, lives in a castle alone. It is a dark raining night, after Joe’s performance she goes back home but she forgot her key and cell phone. Suddenly a women with cloak shows up told her there is a payphone near the beach…
2/ Was it different to how you usually generate ideas and empathy?
Not really, because I tend to think in a drama and unrealistic way. It would better for me if the user have a extreme character, I can design as his or her wants. However most of users are not extreme. It is difficult to cater for all tastes.
3/ Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members?
Storyboards is my favourite. During the process of drawing I might think more details about users. This process can give me some inspiration when I stuck in design. And I think this is a good way to show my ideas to my group members as well. During we saw each other’s storyboards, we might get some more inspiration from each other’s work. I think that’s why we need team work. When we are in the team 1+1=3.


Blog reflection 4-Creating Personas-Xiaohao Kong (xkon9213)

1). Describe your experience of creating personas from different user’s perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona? Or did it make more sense to create a second different persona?
We chose “going to the supermarket” as our group discussion topic and shared our personal shopping experiences. Firstly, we created some reasonable circumstances about going to the supermarket, such as ‘How often do we usually go to the market?’, ‘What do you usually buy?’. Secondly, we answer the questions one by one. Finally we made a table to show our preferences.

Carol, Eve, ST and I are all from china, we have the same background culture and similar ages, but we still have different preferences about shopping. Fortunately, Carol and ST have more similarities, Eve and I seems have more common, so we decided into two pairs. In the end we made two persona, because Claudia told us it is very crucial to make the persona looks like the person is real.
2). Do you think your final persona(s) was successful in generating empathy with users? What would you change to make it better?
I think our personal is a kind of success in summarizing the girls like us, who are Asian, international student. However I think there are some users unlike us. I think if there is enough time we should go outside to interview some other kinds of people. To make our persona more vividly.

Blog Reflection 1:Gift-giving Experience -xkon9213

As an international student , I never had a class like this before. Most classes I had attended were like teachers tell us how and what to do,and what students only need is listening carefully. However, in this class I feel I was highly involved, especially in the tutorial part. My partner, Eve, is a really good listener and thinker, and we talked about receivers of gifts. We all agreed that the most essential part of sending gift could be considering the gender and age of the receivers. Finally, We came up with an idea that is flower vending machine.

How did engaging with a real person, testing with a real person, change the direction your prototype took?

Initially, working with a real person encourages me to creatively think. I would feel inspired when my idea was accepted. Otherwise, it may push me to think harder and look for a better idea to convince my partner ( client ).
More importantly, I can get her feedback immediately and directly, and this is very important because we could closely follow up the project with instant responds.

2) What was it like showing unfinished work to another person?

I was not able to finish my prototype because of time constraints. To be honest, I feel little embarrassed, especially when I saw confusing on her face. Then I know how important it is to design a complete thing. No matter how great an idea the designer come up with ,if the design is not totally completed yet, the user would not understand it. A good design should be clearly understood and correctly used even without too much instructions. So I think it is really crucial to make the products completed before put them into market.

3) As a User, how did you interact with your partner’s level of lowly-resolved prototype; how did the level of resolution impact your experience as a user?

My partner is quite good at doing hand crafts,and her prototype is really easy to understand. She just introduced briefly then I got it shortly. We exchanged our idea to make her prototype more complete. She even talked about the advantages and disadvantages .

4) Design thinking is an iterative, self-directed process. Based on what you learned, what would you go back and do next? What would you do over again?

I would think more like a user instead of a designer. Thinking over my prototype, to see if it is practical and what can be improved further. What I have learned from this tutorial is that design process is like a problem solving. There exist problems in life and the duty of designer is to solve these problems. Thinking as a user let me know what they feel like.

5) What principle, what tool would you infuse into the work tomorrow?

Through the class I knew that target users are even more important than designers in terms of usability and utility. A good design should make life more convenient. Hence, I would pay more attention to what users need and their feedbacks in order to make my design more complete.

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