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IDEA9106 Design Thinking

Design is a state of mind

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jzha2872

Blog Reflection 06

How did physically acting out help to explore ideas?

Our group choose sleeping on aeroplane,before imitating the environment,we found that all of us have similar experiences,which may make it easier for us to generate ideas.By physically acting out, we found what else would bother the sleeping passengers as well as why those inconvenient things happened,how can they be improved based on our simulation.

Did you refine your ideas and solutions to the problem through bodystorming? In what way?

Yes, we came up with serval solutions for passengers to have some quality sleeping time.For instance adding a subsided space for passengers to put their feet in .But through bodystorming,we found if the passengers put their feet in,due to the limited room,they may have to keep a fixed position and this still not solve the problem that they have to give way to other passengers.So we have to reconsider this idea

What was difficult or challenging about bodystorming?

When we bodystorming,since different people have different sleep habits, we have some different opinions about which position is the most suitable one for a sleeping passenger.Also sometimes we came up with an idea but we kind of struggled with whether it was the best solutions or we did not know how to proceed.Moreover, another challenge is  we can not simulate the exact environment.

Does bodystorming lend itself to certain types of problems?

Bodystorming is an interesting activity, it’s an approach to understanding users better.However, for us,  we could not act out the users’ behaviours completely, sometimes we may have skipped to another problem, instead of acting the whole story.

Blog Reflection-08

What kinds of information and insights did it give you about the usability of the prototype?

Recording the users’ words and observing their facial expressions are like gathering the first-hand information about how the users feel toward the prototype. When they found the prototype was easy to use or they experienced some kinds of confusion or found something that was redundant, the observer would know immediately. Observing the users while they doing the task gets a real-time feedback.Not like only handing them a questionnaire after the task,since they might forget some points.

 

What aspects of the technique worked well or were frustrating?

Well,I think they all worked well.By combining the words and facial expressions of the users could give the observer general insights about their user experience. However,when noting down the words,I did miss some of the users non-verbal behaviours.

Assessment1 poster jzha2872.jpg

Blog Reflection 05

How did taking the position of an Extreme User influence your thinking in relation to the design challenge? Was it different to how you usually generate ideas and empathy?

Taking the position of an extreme user allows me to create the character of the user with fewer limits, because it is like a third-person point of view, totally stand outside the situation.I can add all kind of needs and frustrations as long as they fit the user’s characteristic,even some of these seem exaggerated or unusual. However,it is a new approach for me and different to the usual way I think of ideas.

Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members?
The extreme user our group chose is ”romantic”, we came up with several ideas. Putting these ideas in a storyboard enable us to evaluate them again. Moreover, in order to present them in a vivid way we need to add more details ,which help us to make the initial ideas into more complete pieces.

Blog Reflection-04

1) Briefly reflect on the lessons learnt from each exercise:

Reflective listening:

After doing reflective listening, two of us get a better understanding of each role (listener and speaker).And for us, it is always easier to be a listener. Unlike the daily conversations, this time we focused more on listening and analyzing, thinking of appropriate questions to keep speaker talking in order to find more information.Moreover, as speaker, the topic we chose is “Image yourself in 20 years time”, we try to put things more specific, like telling a vivid story.

. Defamiliarisation of everyday reality:

Since these videos are related to our daily lives, it was not hard to cultivate empathy.By hearing and seeing, I can also relate other sense of feelings toward the videos.What I learned from this exercise is that I can try to combine multiple sense of feelings and survey from another perspective when analyzing something that we once experienced.

.Empathetic modelling:

We had fun doing this exercise, exploring the familiar environment with our glasses wrapped.I got to feel surroundings by blurry colors and shapes, and it was not as comfortable as usual. Putting myself in the shoes of people with reduced visual capabilities is the most direct way to understand the difficulties in their lives and  their feelings.

2) Complement your reflections with photographs of the process

3) Include a scanned copy of your defamiliarisation forms (public transport)

 

Blog Reflection 03

1. Describe your experience of creating personas from different users’ perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona? Or did it make more sense to create a second different persona?

The topic we chose is “public transport”, four of us use public transport almost every day. We thought it would be easier to gather more information. At first, as a group of four,we asked each other question based on the topic in pairs, and wrote down the relevant point. We found that the four of us share the same pattern, since we came from similar background.We had the similar answers to most questions, which might be easier to create a persona.As for the second persona,it was a little bit challenging,though.We did not have enough feedback,the persona was not so persuasive.

2.Do you think your final persona(s) was successful in generating empathy with users? What would you change to make it better?

We think the final persona we formed was successful in generating empathy with users.But we also think there are more to improve,we need more feedback and data.For the next time, we should prepare more questions and collect more data in order to create a stronger persona.Add more details to make the persona more like a archetype.

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