1) What kinds of information and insights did it give you about the usability of the prototype?
Think a load : For this evaluation I need to evaluate the usability of Sydney opera house website for buying tickets. The specific task was to buy tickets to The magic flute (Dec – Jan 2016). The system was a bit slow initially when loading the data. Then the user was able to select the dates and can book tickets for two easily. The user had difficulty in searching for seats. He was able see the seating map but was not able to change seats. This functionality was not very clear and usable. The user conducted search all over again in order to change the seating but was not able to do that.
User-Observation: The task for the user, for this evaluation technique is to find a specific paper in the University of Sydney library website. While observing I found the user was making suggestions and asking questions when performing the tasks. The user was surprised when a large list came up on the search results which was a bit difficult for the user to go through. I could also observe that the user was performing random mouse movements which indicates the interface is not straight forward.
2) What aspects of the technique worked well or were frustrating?
Think a load :Documenting the verbal protocol against specific task was useful.
User-Observation: This technique has a good coverage for both verbal and non-verbal behaviours. The task completion status section clearly states the final status of the task which was useful.