IDEA9106 Design Thinking

Design is a state of mind



Software Developer

Tutorial 08: Evaluation – hshu1423

1) What kinds of information and insights did it give you about the usability of the prototype?

Think a load : For this evaluation I need to evaluate the usability of Sydney opera house website for buying tickets. The specific task was to buy tickets to The magic flute (Dec – Jan 2016).  The system was a bit slow initially when loading the data. Then the user was able to select the dates and can book tickets for two easily. The user had difficulty in searching for seats. He was able see the seating map but was not able to change seats. This functionality was not very clear and usable. The user conducted search all over again in order to change the seating but was not able to do that.

User-Observation: The task for the user, for this evaluation technique is to find a specific paper in the University of Sydney library website. While observing I found the user was making suggestions and asking questions when performing the tasks. The user was surprised when a large list came up on the search results which was a bit difficult for the user to go through. I could also observe that the user was performing random mouse movements  which indicates the interface is not straight forward.

2) What aspects of the technique worked well or were frustrating?

Think a load :Documenting the verbal protocol against specific task was useful.

User-Observation: This technique has a good coverage for both verbal and non-verbal behaviours. The task completion status section clearly states the final status of the task which was useful.

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Blog Reflection 7 – Interrogating Affordances – hshu1423

The objects that I had brought to the class for this exercise were plastic spoons, plastic drink cup, a soap box and a butterfly mobile holder.

Choose one of the object s you selected and describe how your initial understanding of its affordances changed over the course of the exercise?        

The butterfly mobile holder is normally used to hold mobile devices and it comes with a stand so that it can be placed on a flat surface. Once I started sketching this object at various angles I had a few ideas on how else can this object be used. So I started using the aluminium foil to make an hanger for it so that it can hanged on to a wall, also I perceived various other uses for it such as hanging key chains on the side handle which was already provided with the holder.  My partner also used it to take selfie pictures.

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2) Given that affordances is a relational property between a person and an object, how did the manipulation of the object and the person’s abilities inform your understanding of the concept? Did it give you inspiration or insight for how to work with affordances as a designer? Discuss this through the specific objects you explored in the exercise.

Through this exercise I could see that affordance is directly related to the fundamental properties of an object which determines how the object can be used. By further limiting the capabilities of the user for instance making the user blindfolded provided better insights on the prominent properties of the object. For example I wrapped the plastic cup with the aluminium foil and inserted a plastic spoon on to one side of the cup. I blindfolded my partner and asked her use the object. She was able to sense the spoon attached to it  and pulled the spoon out with ease. But struggled to put it back. This gave me a better insight on what properties were missing from the object. Therefore helped me to redesign the cup to accommodate a holder for the spoon.

Research Summary Poster – hshu1423


FeedBack and Responses

I didn’t know that…

Q) I didn’t know that Geo-location was a current trend.

A) Geo-location and visualization of information are emerging trends.Tools that can map the connections between and among  and social networks are becoming more popular.

Tell me more about….

Q) Tell me more about other strategies that work with social media.

A) Based on the data collected its evident that social media is not an effective tool to convince people. In order create awareness and publicize the issue other strategies are required which would work well with tools such as social media. My initial concepts were designed based on these factors. An action booth that would attract people and convince them using visual tools will work well with social media tools, where in the interested user signs up using a Facebook account for the movement.

Q) Tell me more about how your concepts cater for different groups of activists.

A) My concepts are generic and can by utilized by different groups of activists for their needs. The concepts are designed for creating awareness among the public and will help to connect people who are interested with ease.

Q) Tell me more about Geo-location trends…

A) Geo-location services helps to create more accurate maps, with this allowing for more effective delivery of aid. By crowd sourcing the collection of geo-data points, detailed maps of vast expanses of land can be created with relative ease. Even in areas where there are few smartphones, consider that SMS text messaging that essentially works on every mobile phone allows for the quick flow of information. Satellites feeding data to social networks, like the Satellite Sentinel project (, give us real-time visual information that can detect imminent attacks on villages, and also help us to find mass graves.

Have you thought about….

Q) Have you thought about a resource (volunteers, transport, money) sourcing app?

A) There should be a strategy to get people’s attention first. That was my goal. These apps will still require publicity/marketing. Then the interested people will use them. My goal was to create interest first.


Blog 5 – Tutorial 05: Ideating (hshu1423)

How did taking the position of an Extreme User influence your thinking in relation to the design challenge?

We picked “The Romantics“. The basic characteristics of this extreme user are dreams and pleasure. We composed a character called Anna who is in her teens, lives in Daringhurst., Sydney. Anna loves to travel to exotic places and drive luxury cars. The extreme user her is a romantic person who is creative and loves nice things in life.

Our design challenge here is to come up with ideas for the future pay phone. We really need to get in to Anna shoes to think what sort of pay phone she would like and use. We listed down the key elements that needs to go into the design idea. Did some sketches and revisited them to make sure it  felt romantic. Finally came up with an concept.

This whole exercise made me think out of the box. Get into someone else shoes and think like them, also it forces me to think what kind of things would excite them.

Was it different to how you usually generate ideas and empathy?

Yes, Here we tend to assume certain things without evidence.

Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc) help you to work through ideas and collaborate with your group members?

Yes definitely, the character composition gave a basic direction as to who will be our target audience. Design provocation cards helped in the initial sketch and refining them through collaboration with the team members. Storyboard helped in perceiving and refining our design idea.

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Blog4 – Creating Personas (hshu1423)

Describe your experience of creating persona s from different users’ perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona? Or did it make more sense to create a second different persona?

The exercise was good. We decided to do “Catching public transport” topic. There were common and uncommon variables between the four of us. All of us preferred train for convenience, But some liked other mode of transport for leisure travel. So it made sense for us to create two personas. We named them “The Pragmatist” and “The Permanent Tourist” respectively.

Do you think your final persona(s) was successful in generating empathy with users? What would you change to make it better?

Yes it definitely helped me in understanding the user needs, motivations and frustrations.I would like collect more data (by interviewing and observing), so that I can derive at better conclusions and thereby creating a coherent persona. I think more data will definitely be very useful.

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Blog 4 – Creating personas (hshu1423)

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