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IDEA9106 Design Thinking

Design is a state of mind

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gste6447

Blog refelction 2 – gste6447

  • How did this exercise help you to build empathy with prospective users?

By analysing the language from written interview under certain guidelines it was possible to gather both a broad overview as well as specifics about the persons desires, needs, wants and frustrations about a given topic, while remaining distant/objective.

I found empathy was gained through hearing a great deal of background and extra information that the interviewee provided, which painted a richer picture of their situation and helped to better articulate the nuances of their needs.

The card sorting/post it sorting aspect really showed that diverse people may experience the same issues when encountering similar situations.

  • How did the clustering of information help you to understand user needs?

The clustering was interesting. I liked the challenge in trying to distill a lot of random, specific and somewhat emotional thoughts into clear simple needs – and those needs then became liberated from the specifics of the persons specific problem – eg, a terrible time using a digital map service became simply ‘I need technology to blend into the background’.

The physical spacing of ideas also helped to make connections where they were harder to see before. It also highlighted the difficulty in dividing ideas that overlapped in odd ways, and yet had crucial similarities.

  • What was difficult or challenging with the technique? How could you do it better next time?

Stickier notes lol. Mine kept on falling off.
In future I would spend more time on each section. More time making the initial notes, more time sorting the categories before making statements on their sentiments. I feel like that would bring around a clearer and more focussed outcome – however as it was a tutorial we make do with the time allotted!

I feel that now, having done it, the next time I will approach each stage with the intention and knowledge of what the following stages are and so be able to provide more useful groundwork for the later fluid ‘sorting’ stages.

 

Blog reflection 01: gste6447 – Sketching as a thinking tool

How is this technique different to the traditional note taking?

This method of note taking seems less linear, and is more flexible/free flowing. As it utilises more of the page I found myself naturally making ‘groups’ of ideas, and then linking them with lines and arrows indicating relationships.

How does this visual approach facilitate communication of your ideas? Conversely, how does it prevent it?

It seemed a lot easier to change or add to ideas as they developed, and to notice disperate relationships between ideas that may not have seemed clear had it just been a block of text. The visual (pictures) aspect of this method also allowed for clear distictions between ideas, and to convey some ideas very quickly – with few annotations. A time saver!
The one drawback was that it got pretty messy after a while due to little planning, and may be foggy to me later of anyone else trying to use them.

Personal challenges as a sketchnoter

I found it challenging to condense information, while maintaining the core message and also maintaining a clear spatial relationship between groups of ideas as the notes grew into a tangle.

IMG_1107 IMG_1104 IMG_1103 IMG_1106

Sketching as a thinking tool

How is this technique different to the traditional note taking?

This method of note taking seems less linear, and is more flexible/free flowing. As it utilises more of the page I found myself naturally making ‘groups’ of ideas, and then linking them with lines and arrows indicating relationships.

How does this visual approach facilitate communication of your ideas? Conversely, how does it prevent it?

It seemed a lot easier to change or add to ideas as they developed, and to notice disperate relationships between ideas that may not have seemed clear had it just been a block of text. The visual (pictures) aspect of this method also allowed for clear distictions between ideas, and to convey some ideas very quickly – with few annotations. A time saver!
The one drawback was that it got pretty messy after a while due to little planning, and may be foggy to me later of anyone else trying to use them.

Personal challenges as a sketchnoter

I found it challenging to condense information, while maintaining the core message and also maintaining a clear spatial relationship between groups of ideas as the notes grew into a tangle.

grant_strewart

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