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IDEA9106 Design Thinking

Design is a state of mind

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fguo9021

Blog reflection 8

1) How did thinking in terms of shots and scenes influence your approach to communicating your design concept?

Planning shots and scenes is some how like the acting activity that we did a few weeks ago. It let us start to think about details of our initial concept. It helps us to identify the user and the scenario of using. It makes us start to organize scattered ideas into visualized concept, and help us decide which concept is more likely to achieve in real life.

2) What motivated your choice of storyline structure? Can you think of an exemplar from a film that uses the same structure?

We want to present the story in the consequence of : Discovering problem — Confusing — Solution — Problem solving. So that the audience can follow our thinking and understand better. I think there are many film and TV works that use the same structure.

3) What choices did you make about audience and style? Were they related?

We are aiming for young people from 18 to 25, hence we will tend to make our content delightful and understandable.

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Blog reflection 7

What kinds of information and insights did it give you about the usability of the prototype?

Verbal and non-verbal expressions both give important messages in the observation. The non-verbal expression presents the user’s direct feeling, like leaning forward to the screen or frowning, is shows the users are thinking, or concerning about something. On the other side, the verbal expression tells you details about what the user is thinking and explains their non-verbal expression. Some non-verbal expression are done consciously, hence it could reflect the real and instant feeling of the user, even if he/she is not speaking out why. So by observing both verbal and non-verbal expressions, it can tell you many detail information, even the slightest flaw of the prototype.

 

 

What aspects of the technique worked well or were frustrating?

During my observation, I find out that users are not comfortable, or not used to thinking aloud. So if I find out they have some facial expression but not saying anything, I have to keep asking the user: “What are you thinking right now.” Then when I became the one who needs to give feedback, I understand why it is hard to think aloud. It is like talking to yourself, and you need to speak out your confusion or mistakes, I felt that made me look a bit silly. However, the information drawn from think aloud is actually helpful. It helps the observer to better understand which part of the prototype frustrates the user, such as a button is hard to find.

Blog Reflection 7

What kinds of information and insights did it give you about the usability of the prototype?

Verbal and non-verbal expressions both give important messages in the observation. The non-verbal expression presents the user’s direct feeling, like leaning forward to the screen or frowning, is shows the users are thinking, or concerning about something. On the other side, the verbal expression tells you details about what the user is thinking and explains their non-verbal expression. Some non-verbal expression are done consciously, hence it could reflect the real and instant feeling of the user, even if he/she is not speaking out why. So by observing both verbal and non-verbal expressions, it can tell you many detail information, even the slightest flaw of the prototype.

 

What aspects of the technique worked well or were frustrating?

During my observation, I find out that users are not comfortable, or not used to thinking aloud. So if I find out they have some facial expression but not saying anything, I have to keep asking the user: “What are you thinking right now.” Then when I became the one who needs to give feedback, I understand why it is hard to think aloud. It is like talking to yourself, and you need to speak out your confusion or mistakes, I felt that made me look a bit silly. However, the information drawn from think aloud is actually helpful. It helps the observer to better understand which part of the prototype frustrates the user, such as a button is hard to find.

 

Blog reflection 6

How did physically acting out help to explore ideas?

At first, I didn’t get how can physically acting out helps exploring ideas. Because we are not real doctors or patients, and I thought it will be more helpful if we go to a real hospital and observe. However, the acting process do remind us details that we didn’t come up in the first place. For example, we realize that the reception is not effective enough when going through the patients’ detail information. We also notice that the chairs in waiting room cannot fulfill every patients’ needs. And we might not notice these details if we observe in a real hospital instead of acting the scenario out.

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Did you refine your ideas and solutions to the problem through bodystorming? In what way?

We used bodystorming to simulate how we sleep on the airplane. Then the major issue we find is that your legs will get uncomfortable during a long journey because of the small space. We tried to solve the issue by design a adjustable dining board, which can be adjusted into a position where passengers could put their feet on. However, we find there are many difficulties to put this design into life. Then we came up with another issue. We all have the experience that waken up by the attendant for meal, but sometime, we don’t want to be waken up. So we designed a double side sleeping mask. On one side, it shows “wake me up for food”, and “Do not disturb” on the other side. So the attendant will know whether you want to be waken up or not.

 

What was difficult or challenging about bodystorming?

 You might observe nothing through the random bodystorming, if you don’t have enough background knowledge. During our acting of the hospital scene, some of our group member have never been into a hospital waiting room, so they don’t know what are the procedures at all. In this circumstance, it is better to do a real hospital observe than acting based on imagination.

 

Does bodystorming lend itself to certain types of problems?

 I think bodystorming is suitable especially in designing a physical object, but not so useful while designing a high technology device.

 

Reflection 5

  1. How did taking the position of an Extreme User influence your thinking in relation to the design challenge? Was it different to how you usually generate ideas and empathy?

Taking the position of an extreme user gives me new perspective of seeing things. I jumped out from my own identity, a 22 years old female, into a 35 years old, romantic male artist’s body. This activity gives me an acting experience. A good actor needs to experience and understand his role deeply inside in order to play it well. For a designer, he/she also need to understand the inner world of users. Taking the position of an extreme user could generate empathy just like how an actor understand his role. During the activity, I keep adding details into my role, try to complete my character’s not only outside conditions but also his inner world. It feels like I truly understand him since I’m becoming him. It is both similar and also different from how I usually generate ideas. Without thinking about solution and purpose, creating my own extreme character gives me a fresh angle to look at this category of people. However, the disadvantage of this method, is that without much research, the extreme user image is built on stereotype. So it is not authentic enough, but might be purely an illusion.

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  1. Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members?

When we shared our characters in a group, at the same time we tried to sketch them down. Sketching gives our characters visual images, which make them more real to life. We also used cards to conclude the main features of romantic users. The storyboards helps us to build a fluent story. We have to pick out the most important message and squeeze them into four or five comic boxes. It helped us to straighten out our thoughts, and more importantly, the visual image is very powerful to show to our audiences when we present our idea.

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Reflection 4

  • Briefly reflect on the lessons learnt from each exercise
  1. Reflective listening

My group partner and I both feel being a speaker is more comfortable than a listener. Being a speaker is all about sharing your own thought following the listener’s questions. However, being a listener means, you need to be direct the topic flowing, at the same time, listen patiently. Another difficulty of being a listener, is that you need to think carefully about the questions you ask: does my question make my speaker comfortable? How can I make this conversation fluently? So obviously, being a speaker is more relaxing.

2.Defamiliarisation of everyday reality

The public transportation scene is too familiar for me since it’s my daily life as a student, so when watching the video, I was distracted several times. I found it is challenging to find new perspectives from your everyday routine life. However, when I try to describe my feelings of watching the video, I realize myself used a few negative words like: confused, bored and anxious. Then I realize these feelings are my real reaction to public transportation in Sydney, but since it has became my daily life, these feelings are ignored by myself. This is a meaningful activity, it makes me think of how we can look at things in a new way, then find out the thoughts that have be hidden under the familiar everyday life.

 3.Empathic modelling  

This is the first time for me experiencing this type of experiment, so it is novel for me. Walking with a limited sight is much difficult than I thought. The action, walking also become a bit more dangerous than before, because with the limited sight, my sensation of distance and direction is also limited.

If we are doing this experiment in a public place like the station, it will be more difficult. The environment there is more complex.

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