Method: User observation

As an observer, it is hard to observe the users’ expression and get to know their thoughts at the same time without the previous understanding of psychology background information toward facial expression/gesture and psychology.

1) What kinds of information and insights did it give you about the usability of the prototype?

You get to know the true reaction from the users through their natural language – either expression or gesture. Instead of just hear them from the verbal replies.

As a user, I felt it awkward when I know there are someone that are observing me. So I reckon it is better to record the video then review the users’ behavior – gesture.

2) What aspects of the technique worked well or were frustrating?

It might dig out the hidden information. F: But the users’ reaction is constantly changing. It is hard to capture them all.

User: F – feeling awkward to be obeserved.

 

Method: Think-aloud

As an observer, I found think-aloud is a really good way to get to know the thoughts from the user. As it shows their mind on real time. This is their natural reaction toward the product without additional navigation from the observer.

1) What kinds of information and insights did it give you about the usability of the prototype?

It directly shows the flow and navigation usability of the product. As when there are something weird happening,  they users might express their thoughts immediately and the observer can make a change due to their reaction.

2) What aspects of the technique worked well or were frustrating?

The process of proming the users is hard. As a observer you might find it’s hard to ask the user to follow your original guide. The user might casually and randomly navigate the webpage or product without knowing its original test purpose.

documentation

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