- What kinds of information and insights did it give you about the usability of the prototype?
User observation – A user can convey their thoughts and feelings through verbal and nonverbal behaviours. By undertaking user observation for the assigned prototypes, the majority of information and insights were obtained through nonverbal cues such as facial expression and body expressions. This is important as relying on just verbal feedback is limited. The Officeworks website when compared to the Sydney University Website yielded two different results. The verbal and nonverbal behaviours were mostly negative for the Sydney University website while for the Officeworks website, limited information was obtained as it was very usable. Having clear search filters and categories helped tremendously when using Officeworks while having convoluted and user defined search parameters for Usyd worked against it.
Think-aloud – Thinking aloud is difficult for a user as it is not a natural action to do. It might inhibit natural progression through a prototype but on the other hand there is opportunity in understanding how a user thinks critically about every action taken. By thinking aloud, it allowed me to think about all ways in which a goal is achieved. It artificially restricted me to follow a certain path. For example, searching through the Usyd website for a journal is not the first place I would begin checking; a simple search through google would be the more efficient method.
- What aspects of the technique worked well or were frustrating?