1. a) Reflective Listening lessons learnt include: when you reiterate what the other person says, it lets them hear what their point was, and how clearly their point was communicated, in this case my partner added more points to reinforce her point of view. It enables both parties to be on the same page, and also promote new ideas and themes.

    b) Defamiliarisation of everyday reality was interesting in that a new fresh view of the environment was established, and every part of the experience that was interactive (eg the voice, the door sounds, the sound of the train starting and stopping) could be assessed without bias. Eg the door closing sound without knowing what it is, seemed to indicate urgency and immediate action being required (that is entering or exiting the train)

    c) Empathic modeling was similar, in that a fresh look at interaction was undertaken, and things that weren’t noticable before were key factors in identifying what things were and how interaction should take place. For example, illumination played a key role in identifying how to operate the vending machines. Contrast between colours such as the red fire hose sign was recognisable even though the text wasn’t. Stairwells were very difficult to navigate and even recognise as accessible for walking in. This exercise enabled us to empathise with users of infrastructure who may be visually impaired, and to appreciate the design queues that make their lives easier (or understand the ones that make them harder).

  2. Empathic modelling photographs:


  3. Defamiliarisation Forms: