Q1. How did taking the position of an extreme user influence your thinking in relation to the design challenge? Was if different to how you usually generate ideas and empathy?
It was different to how I normally would look at generating design ideas and empathy because I usually don’t think of my users in such extreme terms or scenarios. When creating personas in a previous tutorial we didn’t push the envelope so far and by doing so it fostered a different type of empathy towards a user with exaggerated emotions and attitudes. It helped to explore new design possibilities that perhaps would not be considered on a “plainer”, more researched user profile. Creating an extreme user from a stereotypical perspective enabled us to design freely, it was a boundless exercise where we were able to deliver a product based on our own story created for the extreme user.
Q2. Did any of the other design thinking techniques (design provocation cars, stories, storyboards etc) help you to work through ideas and collaborate with you group members?
The story-telling and then the visual storyboards helped to work through and fine tune our ideas. Our group initially developed a story together, then split off to create our own personal storyboard and then reconvened to review our storyboards. We found this worked well for the team as we each interpreted the same story slightly differently and in the end we used different symbols and emotions to communicate the same overarching storyline and also have a streamlined product solution.