a.Reflective listening

As a speaker, I have to be specific with the detail since the listener know nothing about my experience so he could not connect what I say together without specific detail, don’t pretend that the listener will make correct assumption of anything.

As a listener, I think it is important to interrupt the speaker as much as I can. Because carrying on any confusion will cause more confusion in the future. So to make sure I can extract accurate information from the speaker, the best way is to ask for clarification.

b. Defamiliarisation of everyday reality

To be honest I don’t learn anything from this exercise.

c. Empathic modelling

I realize that under different circumstances, even the very familiar environment can be totally different, so it’s really important that not to assume that other people will think the same way as I do when making any decision on design.