Briefly reflect on the lessons learnt from each exercise
a – Reflective listening
For this exercise to be effective the listener must build a rapport with the speaker. The listener must paraphrase key information and follow with open questions to draw out the speakers underlying motivations and frustrations. As the speaker delved deeper I built empathy and was able to generate deeper questions. e.g. “So, you’re a creative type, but you work in industrial design; why the MIDEA program?”.
b – Defamiliarisation of everyday reality
I found this exercise strange. The train/bus video made me feel uncomfortable; although I have used public transportation in Sydney before I felt as if I had zero sense of direction. The experience built empathy with NSW public transport users, but I don’t think defamiliarising everyday reality helped draw out unknown user needs and frustrations.
c – Empathetic modelling
The most engaging exercise. I relied heavily on touch and hearing as I attempted to navigate the Wilkinson building. I built empathy with the visually impaired during the experiment as I experienced first hand what it’s like to (briefly) live with their condition.