1.How did this exercise help you build empathy with prospective users?

In order to find out what the users needs and their interests、frustrations,we have to go through the transcription and write down the imformation.During making the affnity diagram some imformation that I thought may be not so useful actually can be clustered with others’.Picking up individual’s perspectives from transcription give me more insights of this user rather than asking users what they need directly.

2.How did the clustering of information help you to understand user needs?

Since we worked as a group,so we did not have to read all the  transcriptions,we just found the common points.Clustering  different users’ imformation make it much more easier to find out what is the main needs or interests of most of the prospective users,we do not need to analyse all these points one by one.And the transcriptions are based on the users’ lives,so we are able to know and understand users more direct.

3.What was difficult or challenging with the technique? How would you do it better next time?

I find it diffcult to chose the common imformation from all these complex points and cluster them,some are just so similar, but we can not put more than 6 notes in one cluster.Also,I may note down some imformation but I am not sure if they are useful.Therefore, I will try to read the transpcrition more faster,note down the main imformation and concentrate more on analysing clusters with group members.