1.  How did this exercise help you build empathy with prospective users?

    By organising things in a way that each has the link we can easily track the activities and that helps in looking for the same. Had a good experience doing this activity.

  1.  How did the clustering of information help you to understand user needs?

    Major observation when we write down things in this way is the link between all the activities, tracking them using the links.

  2.  What was difficult or challenging with the technique? How would you do it better next time?

    It was difficult to track all the activities for the first time. In the future activities I would definitely concentrate on all the leaf activities and build the tree which can make more sense.