1.1Reflective listening

H: I used to watch my fellow user researcher conducting focus group, impressed by how him turned completely into another person during the interview, patient, neutral and reflective, that person we knew with the loudest voice and strongest opinions disappeared.   I was rather glad to put on researcher’s suit more often in this course.

Being the audience side of the interview and strictly talk back without leading people is not easy,  I feel there is this delicate line once across the interview could turn into a discussion but if I stay too far away from the conversation my interviewee shuts down.   It takes practice to curb the way I normally talk but to use more neutral way to encourage other people express more.

1.2Defamiliarisation of everyday reality

H: My take aways from practicing defamiliarisation is it helped to reinforce the importance of user centred design should be done upon observation and reflection on the common behaviour and obvious elements of every day life.   Constantly try look at things at another perspective, try not to connect dots together too fast, try to unlock the old mindset, try to criticize about every details and try to find creativity in the most familiar things.

1.3Empathic modelling

H: Through modelling, I experimented the world of short sight, low light and blurry shape. The way we simulate this environment could be used to build deeper empathy when design for accessibility.  Being not able to rely on my most trusted sense to recon the environment was terrifying as well as inspiring.  I also needed to leverage on other senses to make up the shortage of sight which pretty successfully defamiliarised my everyday reality.

2.Complement your reflections with photographs of the process
3.Public transport defamiliarisation form