1. Briefly reflect on the lessons learnt from each exercise

a. Reflective listening.

In my opinion, doing Reflective Listening when we’re doing the interview could practice ourselves in giving empathy especially towards the speaker (which is the user). The listener could confirm or even show his understandings of the story that the speaker has told by describing it back.

b. Defamiliarisation of everyday reality

This exercise helps us to see everyday’s activities in different point of view. We were prompted to think about other things that we don’t usually think about, such as the physical sensations while being in the bus/train. This could help us to think out of the box and to be more detailed while assessing design problems.

c. Empathic modeling

This exercise allowed us to experience the things we normally do in another way, in this case we positioned ourselves as someone with limited vision. When doing this, we had to rely more on our sense of hearing, therefore I felt more insecure even to walk because I’m not used to do that. I also tried to be more aware of the people around me. By doing this, we could build more empathy to the users by experiencing what they do and perceive.

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