Briefly reflect on the lessons learnt from each exercise
a. Reflective listening
I think Reflective Listening is a very useful technique for an interview. It is not just “passive” to receive or provide the information, instead, it encourage the speakers to express their thoughts more and enables the listeners to confirm what they heard without interrupting their interviewees. What I learned from Reflective Listening is that I need to make my respondent feel comfortable and willing to say more by nodding my head, listening carefully and give some feedback timely to let my respondent know I understand her idea or try to confirm the correctness of the information with her.
b. Defamiliarization of everyday reality
From the perspective of an “audience” and went through the scenes where I had been a lots. It a different feeling and I seems to be more sensitive to what was happening in the videos. Moreover, as soon as I wrote down every thought that crossed my mind, I realized that how much negative comments I had to the public transport ! lol !
In my opinion, it is a very good and direct way to find out people’s subconscious thoughts on particular issue by writing down everything in mind without thinking.
c. Empathetic modelling
It was a very interesting and scary experience ! Due to the reduced sight, I had to pay more attention to see those objects which I was used to be familiar with and relied on some significant color or sign of an area to locate my location. I need to walk very slowly and make sure there is something that I can hold while I was climbing stairs. Those things I thought “I was familiar with” didn’t follow the way that I thought as soon as I put on the plastic-wrapped glasses. I reckon that even us who have seen and go around a familiar place for many times still feel difficult once our sight got blur, it is definitely very hard for the people with visual impairment to feel at least a bit comfortable in a building where they may have been many times, and not to mention a new place and changeable public area.
This exercise also reminds me of a speech which is about a designer’s experience of designing a hand tool for the elderly. He mentioned that in order to experience how the aged feel when they are doing something with hands, he wore a pair of gardening gloves to do his daily chores, buckle up the clothing, pick up a nail from ground and so on. He found with wearing the gloves, these small and simple chores made him feel very tricky and frustrated.
I believe that as a designer, it is extremely important to think for our users and put ourselves in other’s shoes. Only in that way, a good design will be created.
Complement your reflections with photographs of the process
Include a scanned copy of your defamiliarisation forms (public transport)