1) Describe your experience of creating a single persona from different user’ perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona? Or would it have made more sense to create a second different persona?
This is the second time I heard of persona, the first time was in a game. The experience of creating a single persona is very inspired, and it make sense for me to create a second different persona. it also make me think of using persona travel industry. There are many website on the internet about travelling, lots of users post their comments about their travel experiences like hotels, restaurant, and the destination. Some people might plan their trip after browsing the website. But actually these website is not good enough, for example, If I want to book a hotel, usually I will rank the hotel by the review score, but it is no accurate. If the rank of hotel A is 4(food for 5 , bed for 3), the rank of hotel B is 4 (food for 3 , bed for 5), the review score cant give the difference between these two hotel, but for those who prefer food rather bed, A is far more suitable. I think persona can give a better solution. the comments given by the traveller for the hotel can be combine and created a persona for this hotel, if the persona of the hotel match the persona of the traveller, it means that this hotel might be the hotel the travel want, it will be more accurate.
2) Do you think your final persona was successful in generating empathy with users? What would you change to make it better?
I think our final persona is not successful enough in generating empathy with users, take the cinema one for example. The final persona is very high quality service with very low price, but this can not exist in real world, we all know that high price high quality, low price low quality. And I am not really care about the price, I want a cinema which offers same distant from the screen for every audience. I have no idea of making this process better, but I will keep thinking about it.