How did taking the position of an Extreme User influence your thinking in relation to the design challenge? Was it different to how you usually generate ideas and empathy?

Developing a user profile was a useful exercise in unexpected ways, for me it was very different to the way I usually start to develop a solution. After I had created my user profile I found this inspired quite a few potential ideas for the modern telephone booth, however when it came to creating scenarios involving my user and solution it started to reveal many problems, I struggled to think of a plausible scenario in which my design felt like a natural solution for the user. I was surprised by just how quickly this process revealed flaws in my designs, as they had to work in the different contexts of the user scenario and I had to take in a variety of different considerations of the user and their various needs.

Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members?

I think the narrative approach could have led to some interesting insights but I didn’t have enough time to flesh out the story, I wanted to take a stream-of-consciousness approach from the user’s perspective as I think this could have generated more user needs that could inform the design solution.

Sketching my final scenario as a storyboard made me think about the sense of scale and the physical form my solutions would take. I found the space of the phone booth started to feel too big and also decided to incorporate curves into the form based on the position of the user and the phone and other elements of the design.

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