1) Briefly reflect on the lessons learnt from each exercise
a. Reflective listening
I felt more comfortable in listener role because when I was a listener, I could learn a lot of different knowledge, I also enjoy speakers story. In addition, I think reflective listening could builds trust and respect. At the same time, speakers are helped through reflecting as it not only allows them to feel understood, but it also gives them the opportunity to focus their ideas.
b. Defamiliarisation of everyday reality
This exercise is very intersting, it could help us to find that we ignore details . Meanwhile, we could
c. Empathic modeling
This is a whole new experience that familiar things were made different. When one sense ishindered, our other senses clamor to compensate. Therefore, it is easy focus on listening, smelling, touching. It is a new to understand our world.
2) Complement your reflections with photographs of the process
3) Include a scanned copy of your defamiliarisation forms (public transport)
Empathy and defamiliarisation
Briefly reflect on the lessons learnt from each exercise.
I am not a good listener, especially on some topic I’m not interested in. so reflective listening is really helpful for me, Reflective listening is a more specific strategy than the more general methods of active listening. Seeking to understand a speaker’s idea, then offering the idea back to the speaker, to confirm the idea has been understood correctly. Also Empathy with the speaker is important in this process, making them feel comfortable in revealing insights which I think is very important part of listening.
Defamiliarisation of everyday reality
In viewing the two videos – firstly of watching a train depart. The fist shot is an old men siting on the public seat, and then the train come over, commuters getting off and on the train and then the train keep moving, the shooting position is opposite the train coming way which makes me feel not comfortable, also feel a littler bit dizzy by the noising of the train engine. If this is a move, I would say it is very boring. But this is our daily life. Secondly is the sequence of the bus journey. The Shooting view is in the bus make audience feeling like sitting on the bus which sending me the truly nature experience: The shaking bus, narrow road, busy traffic, noisy engine…,, by watching this situation makes me feeling other senses that I may never found in the daily life is safety. By this way I can experiencing a space and moment.
This experience is totally new for us, when everything become blurry and removing through this familiar environment with reduced vision, you start to opening an other sense of your body like ears or noses. It was an interesting experience to feeling the environment using new organ.
Complement your reflections with photographs of the process
Public transport defamiliarisation form
Q1. How did taking the position of an Extreme User influence your thinking in relation to the design challenge? Was it different to how you usually generate ideas and empathy?
-Extreme User helps to consider aspects of design challenge of what we want to explore to an extreme. This could make us get some new inspirations and uncover insights.
-Yes, it’s different from what I usually generate ideas and empathy. Normally, I just need to observe behaviors of the majority of users. Extreme user makes me notice that some specific users cannot be ignored as well.
Q2. Did any of the other design thinking techniques (design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members?
Yes, these design thinking techniques helps me a lot. Design provocation cards can provide some new thoughts. Stories can expand and develop ideas. And these thinking techniques make ideas become easy understood to exchange with group members.
Q1. Describe your experience of creating personas from different users’ perspectives gathered in the interview data. Was there enough commonality between the 4 people interviewed to form a coherent persona？ Or did it make more sense to create a second different persona?
We were 4 people in the group we chose to analyse the activity going to the supermarket. and after the interviews, we came up with at least 8 variables that could affect intervieews behave. After placing each one of us on the continuum and multiple-choice variables, we found out that there were two smaller groups within our group that had commonalities. A group (2 people): Go to the supermarket frequently. B group (2 people): Go to the supermarket infrequently. There has two main reason, one is the distance from supermarket to home (living environment); secondly is the price (sales item).
From the data, we create a persona based on the data of the second group because this personal can represent Chinese international students, The notes and persona information is listed below. And the characteristics of the people interviewed were different to create a second or third proto-person because we have the same situation such as age, occupation, background…but were useful to give more details in order to describe a more realistic persona.
Q2. Do you think your final persona(s) was successful in generating empathy with users? What would you change to make it better?
Yes, our final persona is good in generating empathy with users who are Chinese international students. we give him a common Chinese backgrounds and put him into some Chinese traditional situations that make his more empathy and real. Like He is bookworm in his childhood and he just go abroad after him bachelor degree, so he is lack of communication skill. So he chooses Auto-checkout services in the supermarket so that he can escape unnecessary communications with the stuffs. Even though I think we need to improve the detailed information for the final persona, So we need to make wide and representative background interviews which can generate better empathy with the prospective users.
Briefly reflect on the lessons learnt from each exercise
Through the exercise, I think that I am a good listener. And, I need to improve my speaking skill. I should mind the sequence of my talk in every topic. I should catch key points when I talk with my listener . In another hand, as a listener, we need to give the speaker a good respond,make a eye contact.
(2) Defamiliarisation of everyday reality
In watching These videos, I tried to think about what is my feeling in my hart. And, try to think about where my physical sensations were mostlylocated during imagining myself in the bus station and train station. Through this exercise , I would feel that I have empathy with user.
In this exercise, We were using plastic wrap to encase the glasses and phone camera . Vision change to unsharp.In a few minutes, I open my eyes wide but I can’t saw anything . And then,I try to use my others sense.
1.How did taking the position of an Extreme User influence your thinking in relation to the design challenge? Was it different to how you usually generate ideas and empathy?
- When I was trying to figure out solutions for an Extreme User who has extreme and unusual values, it helped me to think out of box because the traditional ways normally cannot work. It encouraged me to think about more possibilities to deal with the challenge, which makes it easier to generate more innovative and interesting ideas.
- Yes, it’s quite different from the traditional thinking patterns, which focus more on the down-to-earth solutions instead of creative ideas. Taking the position of an Extreme User means that we need to have empathy with them who have extreme natures, so that we can get rid of the mental limitation and create ideas.
2.Did any of the other design thinking techniques(design provocation cards, stories, storyboards, etc.) help you to work through ideas and collaborate with your group members?
- Firstly, one thing that helped me a lot to have empathy with the Extreme User is making stories. It’s a great way to detect and recognise hidden issues in a scenario.
- In addition, making a storyboard is also a useful technique because it can help me to transfer the tedious text into visual elements, which are much easier to understand by others when working with group members.